Frequently Asked Questions

Please visit our website and navigate to the online banking section near the top of the screen. Enter in your username and password. You must complete the enrollment first if you do not have a username or password. Please contact us if you have any difficulty with logging in or enrolling.

Yes, you may access mobile banking by downloading our app from the App Store or Google Play store. You can also type our web address in your phone’s browser to log into the web app. Please note: The web app version does not have the mobile deposit widget. Your login credentials for online banking and mobile banking are the same.

Your username must be eight to 20 characters in length and may contain any combinations of letters and numbers. The usernames are not case-sensitive.

Your password must be a minimum of eight characters in length, include at least one uppercase, one lowercase number, and must contain at least one numerical digit.

Please note: The passwords are case-sensitive and expire after 365 days. Also, an ampersand (&) is not a valid character.

Yes, you have the option to reset your username and password through online banking or mobile banking by selecting the “Forgot Username?” link or “Forgot Password?” link.

• To reset your username, you must enter your member number, Social Security number or tax ID number (for business accounts), and date of birth. You have the option of entering your email address or zip code to proceed.
• To reset your password, you must enter your username, member number, Social Security number or tax ID number (for business accounts), and date of birth. You also have the option of entering your email address or zip code to proceed.

When we refer to “widgets,” these are the different menu options within digital banking to access functions and features (ex. Accounts, Transfer Money, Manage Cards, Manage Budgets, and More). You may select the “More” widget from the left-hand panel to view all of the available widgets in digital banking.

You can also change the layout of your widgets, by following these steps:

• Log into online banking and select the down arrow next to your profile image and name.
• From the dropdown, click the Settings option and select the Widgets tab.
• Within the Widgets tab, you can select the star icon next to the five widgets that you would like to display under the Dashboard widget.
• You also have the option to re-order your widgets by selecting the “Reorder Favorites” button.
• Once you click Save and refresh your view, the layout of your widgets will update.

Our system offers enhanced security controls with your choice of multi-factor authentication method; including, verification codes sent by email, text, or automated voice call and 2FA APP Tokens. Multi-factor authentication is triggered each time you log into online or mobile banking until you select “Remember this device” upon login. It may also trigger when you perform activities that are considered higher risk. Examples include changing your contact information or when an external account is added.

We also have an enhanced account notification offering to alert you of logins, transactions, failed transfers, card transactions, balance thresholds and more.

• Log into online banking and click the down arrow next to your profile image and name.
• From the dropdown, click the Settings option and select the Security tab.
• Within the Security tab, you can change your username and password and review your Two-Factor Authentication settings.
• You can also see which devices have been remembered/saved. When you remove devices, you will be prompted verify your identity the next time that you log in.

You may send us a secure message through online banking or mobile banking.

• In online banking, select the down arrow next to your profile image and name. From the dropdown, select the Messages option. You can also click the “More” widget and choose the Messages widget from the list.
• In mobile banking, select the Messages widget and click the Compose tab.

• Log into online banking and click the down arrow next to your profile image and name.
• From the dropdown, click the Settings option and select the Notifications tab.
• Within the Notifications tab, you should see several different types of account alerts.
• You can click on the gear icon next to an alert to enroll in it. If you are only presented with an email delivery option and you would also like to receive text messages, please follow the steps listed below.

Enrolling in SMS/text notifications:

• Under the Settings section in online banking, click the Contact tab.
• Select the edit/pencil icon next to the phone number that you’d like to receive notifications to. (Please note: The phone must be capable of receiving text messages).
• Check the box that states, “I Would Like To Receive SMS Text Messages To This Number” and click the “Send a code via text” button. You’ll be prompted to verify your identity before a code is sent.
• A code should come to your phone and once you receive it, enter it in the Code box.
• After your phone is confirmed, you will notice that it has an “SMS” option beside it.
• When you click on the Notifications tab again, you should have an option to receive notifications via SMS/text.

If you have any difficulty enrolling in notifications, please contact us by phone for further assistance.

You may add your debit and/or credit card travel plans within the Manage Cards widget in digital banking. If you would prefer, you may also send us a secure digital banking message, or call our member service representatives.

When transactions post to your accounts, they can be categorized to give you a better idea of how much money you are spending in certain areas. For example, if you would like to know how much you are spending on transportation, you can categorize transactions using the Auto & Transport category. Under this category, there are more specific selections to choose from; such as, Gas & Fuel, Parking, Services & Parts, and Tires.

Locate the transaction that you would like to categorize and select the “Add a category” button underneath it. From the list of categories, you can choose the one that is most appropriate from the drop-down menu. You can also split the transaction in to multiple categories if more than one applies.

• Log in to online banking and select one of your accounts from the main, Dashboard screen or go to the Accounts widget.
• Under the search box on your account, you should have an export icon (next to the print icon).
• When you click the export icon, a window will come up and prompt you to select one of the export formats from the dropdown menu.
• Please note: Currently, the only export format that allows you to select a date range is the Comma Separated Values (CSV) option.
• Click the Export button.

If you have any difficulty exporting your transactions, please contact us by phone for further assistance.

To view your mortgage information, you must select the Mortgage widget in digital banking. This widget might be located within your More widget options. Once you click on the Mortgage widget, you will be brought to our mortgage website where you can view your mortgage details and schedule payments.

Unfortunately, we do not have the ability to troubleshoot connection issues with third-party applications. Please contact the app vendor’s support team directly. If you have recently updated your digital banking username or password, please make sure that the application has your new credentials.