Frequently Asked Questions
Quickly and easily find answers to the most common questions we get asked.
To get pre-approved, submit an or visit one of our branches, or contact us by phone.
Please visit our website to . If you are already a member, you may apply within digital banking. As another option, you may apply in person at one of our branches with a loan officer. To avoid lobby wait times, our online application is a helpful tool and you may always reach out to us with any questions or concerns.
Free check benefit is available only when you order your checks through USF FCU, and is limited to pre-determined standard check design style in a box of 80 duplicate checks. You may order checks through online banking or by contacting the credit union. C2 level reward is awarded only once in a calendar year, regardless of whether changes in your balances cause you to move between more than one Reward Category. The C3 Reward allows for unlimited checks as long as your tier balance remains at the minimum requirement.
Free access to your FICO® Score is provide via FICO’s Open Access program and is available only to USF FCU members who are at the C2 or C3 levels of our Catalyst Member Rewards program. Score is retrieved from Experian and is updated quarterly. Score is provided for the Primary Member on the account and is available only online, after you have authorized USF FCU to provide the score to you. You can also opt-out of this at any time.
Opening an account is quick and easy. You can apply online, visit any branch or give us a call.
Our mailing address is: PO BOX 47989, Tampa, FL 33646-0117
Our main, Fletcher Branch is located at 7037 E. Fletcher Ave. Temple Terrace, FL 33617.
Our Member Service Contact Center is open from 8am – 6pm M-F and 9am – 1pm on Saturdays. Branch hours vary by location. To view branch locations and hours, click here.
Yes, but you will need to contact us prior to traveling overseas. Our fraud monitoring technology may decline attempted transactions that are outside of your normal activity, like international purchases, unless we are aware and have made notes to your account regarding your travel destination and dates.
Please reach out to our member service representatives as soon as possible. The representative will go over your recent transactions and assist you further.
If we determine that your card has been compromised, we will block your current debit card, issue a new one, and email/fax you the fraud paperwork to complete. Once you complete and submit the fraud forms, our card services department will provide you with provisional credit within 10 business days.
Additional fraud tips:
- Be careful using your debit card at gas pumps, vending machines and in isolated locations since there is a greater likelihood of “skimmers” that steal your card information. Also, use caution when entering in your card information online, especially within unfamiliar websites.
- Set up balance change/transaction alerts through digital banking. This will allow you to act more quickly and prevent further losses.
Our checking accounts have no monthly maintenance fees, debit card usage fees, or below balance fees. There may be fees for optional services associated with your account, such as charges for ordering checks, requesting a stop payment, or overdrawing your account. Please review our Fee Schedule for more details.
Please note: There is a $5 monthly savings fee that applies if you are 25 or older, have no loan(s), and an aggregate average daily balance of less than $300 in all your share accounts.
We offer standard overdraft practices (i.e., Convenience Pay) for eligible members. With Convenience Pay, we may authorize and cover insufficient funds transactions, instead of returning the item. Please note: There is a fee per covered transaction. Convenience Pay Plus will extend overdraft coverage to ATM and debit card transactions. You must opt-in for Convenience Pay Plus coverage. Learn more here.
You may elect other overdraft protection coverage, such as linking to a savings account or line of credit. In that case, we will attempt to cover NSF transactions by transferring from your linked account.