What should I do if I have fraudulent charges on my account?

Please reach out to our member service representatives as soon as possible. The representative will go over your recent transactions and assist you further.

If we determine that your card has been compromised, we will block your current debit card, issue a new one, and email/fax you the fraud paperwork to complete. Once you complete and submit the fraud forms, our card services department will provide you with provisional credit within 10 business days.

Additional fraud tips:

• Be careful using your debit card at gas pumps, vending machines and in isolated locations since there is a greater likelihood of “skimmers” that steal your card information. Also, use caution when entering in your card information online, especially within unfamiliar websites.
• Set up balance change/transaction alerts through digital banking. This will allow you to act more quickly and prevent further losses.