Updates and Known Issues

As we work through the conversion to our new online and mobile banking experience, here are the outstanding items and known issues we are actively working on:

  • Skip a Pay
    • 12/3 1:45 pm: This issue has been resolved.  Please contact us if you experience any further issues conducting a skip payment
    • 11/20 3:00 pm: We have been informed of an issue with the Skip a Pay widget.  You may receive an error message upon clicking to the Skip a Pay page that states no accounts are eligible.  We are working to resolve this as quickly as possible. In the meantime, if you force refresh the screen (Control+R on a Windows machine, Command+R on a Mac) this should push through the function and allow you to view eligible loans and conduct a skip payment.
  • Bill Pay - 11/20 Update:
    • Some fixes to the Bill Pay interface will be in the next release, anticipated for mid-December.  This includes last payment date for payees correctly reflecting on the Quick Pay tab and Payee addresses displayed and available for editing
    • A few reports have been made regarding incompatibility with Bill Pay in Internet Explorer 11 browser, which prevents you from clicking the "Submit" button to make a payment. We are actively working on this.  We recommend you use Microsoft Edge, Chrome, Safari or Firefox (most recent browser version).
  • Mobile Deposit RESOLVED
  • Credit Card Management - 10/23 10:30 am:
    • Balance transfer and Visa eStatement enrollment options are not yet available in the new system.  If you are currently on Visa paper statements and would like to enroll in eStatements, please send us a secure message or call us.
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